Service Related FAQs
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Service Related FAQs
FAQ for Client Services
FAQ for ODM Services
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Service Related FAQs

What after-sale services do you offer?

At Moarconn, we are committed to providing exceptional support to our customers even after the purchase of our card connectors. Our comprehensive after-sale services include:1. Technical Support      * Assistance with product installation and setup.      * Troubleshooting for operational or performance issues.      * Expert guidance to ensure optimal use of our card connectors.2. Warranty Services      * Coverage for manufacturing defects within the warranty period.      * Quick and hassle-free replacement or repair processes.3. Spare Parts Availability      * Access to genuine spare parts for repairs and maintenance.      * Prompt delivery to minimize downtime.4. Maintenance and Inspection      * Regular product health checks upon request.      * Advice on maintenance best practices to extend product lifespan.5. Customer Support      * Dedicated support team available via phone, email, or chat.      * Swift resolution of queries and concerns.6. Customization Assistance      * Support for modifications or custom requirements post-purchase.      * Collaboration to meet specific project needs.We take pride in delivering unparalleled service quality to ensure your satisfaction. For further inquiries or support, please contact our after-sale service team at www.moarconn.com.

How long do you provide initial samples if we need to customize product?

We can provide initial samples within 25 days.

How long do you provide design scheme to us?

We are able to provide design scheme within 48 hours to you.

What information do you need if we want to customize card holder connector?

You only need to provide sample or drawing or idea to us.

How do you guarantee the quality of products?

All materials are matched in RoHS, Reach standard. Every materials are inspected before assembly and every finished products are 100% tested before delivery.

Do you provide free samples?

We can provide within 10 pieces free samples. 

How long is the delivery time for existing products?

Spot goods: 2 days after the payment.       Non-stock product: 7 days after the payment.

What can we provide services for you?

We are a professional manufacturer of card socket connectors and we can provide both spot goods and customization of SD,micro SD,SIM,micro SIM,nano SIM,smart card connectors.