FAQs
All
Service Related FAQs
FAQ for Client Services
FAQ for ODM Services
FAQ for Dealers Services
Card Connector Customization Service FAQ
Card Socket Connector Dealer & Distributor Program FAQ
Card Socket Connector Manufacturer FAQ

All

Who are your typical customers?

We serve 150+ customers worldwide, including BYD, Foxconn and Wistron, plus leading PC and automotive brands, across automotive, medical, industrial and consumer electronics.

Do you support custom card connector designs?

We support OEM, ODM and self-developed modes. Bring a drawing, a spec or just a height limit, and our engineers confirm feasibility within 24 hours, then move from tooling to mass production in-house.

What is the mating cycle life of your connectors?

Our card connectors are rated for 10,000 mating cycles, double the 5,000-cycle national standard, with gold plating ≥0.025 µm and contact resistance ≤30 mΩ.

Can you make ultra-thin card connectors?

Yes. Our ultra-thin series runs at H1.15 mm and H1.1 mm today, and the 1.28 mm ultra-thin micro SD project was developed with Foxconn as a process benchmark.

What certifications does MOARCONN hold?

We hold six system certifications including ISO 9001, ISO 14001, IATF 16949 (automotive) and ISO 13485, plus National High-Tech Enterprise recognition. Automotive-series connectors also pass ISO 16750-3 vibration testing.

How long do development and sampling take?

From design freeze, our development cycle is 25 days and custom samples are delivered in 7 days, supported by original-factory FAE within 24 hours.

What is the minimum order quantity (MOQ)?

Standard card connectors carry zero MOQ and free samples, so you can validate fit and mating force before committing to volume. We support small-batch and trial orders from a single piece.

What is your monthly production capacity for card connectors?

Our card connector production runs at a monthly capacity of 7 million pieces and an annual capacity of 80 million, backed by 20 stamping presses, 40 injection molding machines and automated assembly lines in our own plants.

Do you offer exclusive territory for distributors?

Territory is handled in the agreement, not in a public price list. Before cooperation starts we agree the sales region, the customer scope and the cooperation level, and all three are written into the dealer agreement so that two partners are not sold into the same account.Send the region you cover and the customer types you already serve, and we will confirm what can be protected for your case.

What is the minimum order for a dealer first shipment?

Standard catalogue models start at 0 MOQ, so a first shipment can be sized to what your market can absorb instead of a container load. Prototype and trial quantities of 20 to 50 pieces are normal requests.Custom housings, new pin layouts and modified heights follow the same 25-day development cycle as any OEM project, and the tooling is done in our own mold shop. With a monthly capacity of 7 million pieces, we can scale replenishment with your market as it grows.

How is dealer pricing protected in the market?

You buy from the manufacturer rather than through a trading company, so there is no intermediary margin between the factory price and your cost — unit cost is typically 10%–15% lower than international-brand equivalents. The price level that applies to your territory and volume band is fixed in the dealer agreement.Volume bands and replenishment terms are reviewed as your business grows, and any change is agreed before it takes effect.

What technical training do you give to a dealer sales team?

Training is delivered by original-factory FAE, not by a distributor: product selection across the six product lines — SD 8.0, Micro SD 7.1, SIM, Nano SIM, Micro SIM and Smart card sockets, footprint review before a design is frozen, insertion and extraction force questions, and field-return analysis.After training, your team can raise technical questions directly and gets an answer within 24 hours. Troubleshooting guides for the main product families are published on our knowledge hub and can be shared with your customers.

What payment terms are available for dealers?

Payment terms are set per dealer rather than published as a single policy: they follow the cooperation level, the order scale and the length of the relationship, and are confirmed in writing before the first shipment.For a first trial order the terms are usually the simplest ones; they are reviewed once replenishment becomes regular.

How are warranty and returns handled for dealer orders?

Samples are retained for 3 years, so a part returned from your customer can be traced back to its production lot and compared against the retained sample. FAE then reports on whether the cause is the connector, the assembly process or handling.Because the analysis is done by the factory that produced the part, the conclusion is usable in a claim discussion with your own customer.